FAQ

When will my order ship? 📦

All orders ship within 3–5 business days. You’ll get a tracking number as soon as your package is on its way to you. ✨

Do you ship internationally? 🌍

Right now we’re shipping across the U.S. only 🇺🇸, but we’re working on expanding floofy mail worldwide soon. Stay tuned! 🐾✈️

How much is shipping? 💌

We offer flat-rate shipping at checkout, and free shipping when you spend $75 or more. Because floof travels best in style. 💚🐩

What’s your return policy? 🔄

We want you to love your Fairfax Poodles pieces! If something arrives damaged or isn’t quite right, reach out to us within 14 days of receiving your order and we’ll make it right. 💫

Are quantities limited? ⏳

Yes! Each product drop is made in small batches. Once a design sells out, it may not come back, so grab your favorites while you can. 🎉

Where are your products made? 🧵

All of our totes and caps are screen printed and embroidered in Los Angeles 🌴✨. Stickers and pins are designed in-house 🎨 and produced with trusted partners who share our love for quality.

Can I find you in stores? 🛍️

For now, Fairfax Poodles is available exclusively online. But who knows where the parade will go next? 🐩💫

Who are Phoebe + Phoenix? 🐾

They’re the real-life poodles (and personalities) behind Fairfax Poodles, the inspiration for everything we do. 💕